{"xsrfToken":"f995a333a73aa884e07f7f92e3ce512c41ec56cb_lout","branding":{"id":"8","key":"ssd","name":"Readiness Insight Service Management","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#823433","headerLinkHoverBGColor":"#823433","headerBadgeColor":"#823433"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a1e536cb-75a2-4dcb-858c-2798ee9bcaad/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGQ0NzM3Yy0zMTRlLTQwYjktYmZjZC1hMzIxZWNkYjdjZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmExZTUzNmNiLTc1YTItNGRjYi04NThjLTI3OThlZTliY2FhZCI6WyJyZWFkIl19LCJleHAiOjE3NDUwOTQyNjgsIm5iZiI6MTc0NTA5MzY2OH0.MgcqnM2jzjBScrncoxuVBO4tAAt5ZHUuF4LOhlB18zg&client=58d4737c-314e-40b9-bfcd-a321ecdb7cf8&mode=fit","logoId":"a1e536cb-75a2-4dcb-858c-2798ee9bcaad","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ALPHA Facilities Solutions Support Portal","sharedPortalName":"ALPHA Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ALPHA Facilities Solutions Support Portal","sharedPortalName":"ALPHA Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8a1f03","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/433b6b01-6a3b-48b6-8e50-00ce86368d37/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGQ0NzM3Yy0zMTRlLTQwYjktYmZjZC1hMzIxZWNkYjdjZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzM2I2YjAxLTZhM2ItNDhiNi04ZTUwLTAwY2U4NjM2OGQzNyI6WyJyZWFkIl19LCJleHAiOjE3NDUwOTQyNjgsIm5iZiI6MTc0NTA5MzY2OH0.tYNafHG3XxYMp5C-iGQfzKwuDcRdPuIcTpnSGoYfk5w&client=58d4737c-314e-40b9-bfcd-a321ecdb7cf8&height=300&mode=fit","bannerMediaApiFileId":"433b6b01-6a3b-48b6-8e50-00ce86368d37","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"ssd","projectId":10013,"serviceDeskId":8,"name":"Readiness Insight Service Management","description":"<p>Welcome! Need to submit a ticket? <a href=\"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to raise a request!</a></p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"10049","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10314,"iconUrl":"https://alphafacilities.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[13],"key":""},{"id":"10050","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Tell us the problem(s) you're experiencing.</p>","icon":10303,"iconUrl":"https://alphafacilities.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[13],"key":""},{"id":"10051","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://alphafacilities.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[13],"key":""}],"reqGroups":[{"id":13,"name":"Default"}],"orderMapping":{"12":[10049,10050,10051],"13":[10050,10051,10049],"31":[10050]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"70d5773d-d5d1-327a-80ec-3c95f6401ee5","appLinkName":"System Confluence","appLinkUrl":"https://alphafacilities.atlassian.net/wiki","spaceKey":"SM","spaceName":"Service Management","spaceUrl":"https://alphafacilities.atlassian.net/wiki/spaces/SM","isServer":false},"labels":[],"projectKey":"SSD","serviceDeskId":8,"kbLinkDomainURLs":["https://alphafacilities.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSD","userLanguageHeader":"","userLanguageMessageWiki":"<p>For password reset requests, please reach out to your Training Coordinator or a Supervisor/Lead that has password reset privileges for your organization.</p>\n<p>Password resets will only be performed by Support Services for the designated RI Administrator.</p>","defaultLanguageMessage":"For password reset requests, please reach out to your Training Coordinator or a Supervisor/Lead that has password reset privileges for your organization.\n\nPassword resets will only be performed by Support Services for the designated RI Administrator.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGQ0NzM3Yy0zMTRlLTQwYjktYmZjZC1hMzIxZWNkYjdjZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUwOTQ4NjgsIm5iZiI6MTc0NTA5MzY2OH0.53WxYbFZQxi5k2pMW8aFYgzpYF42L0FhUjqRPXdHtuo","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"58d4737c-314e-40b9-bfcd-a321ecdb7cf8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"7b6c3743-a783-4bc0-8c10-c21a0f5f2a88","name":"User Guides","description":"Sections of the help documentation that have been curated for different types of users","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/7b6c3743-a783-4bc0-8c10-c21a0f5f2a88","lastUpdated":"1710867072423","createdAt":"1710519194439"},{"id":"a9fe90d9-4170-4458-9574-510a65216ef8","name":"Videos","description":"Walkthrough videos of some of the more common trouble points","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/a9fe90d9-4170-4458-9574-510a65216ef8","lastUpdated":"1741726785581","createdAt":"1712332146633"},{"id":"b33839a2-304c-4377-95ea-cabb347c9c7c","name":"FAQs","description":"Frequently Asked Questions","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/b33839a2-304c-4377-95ea-cabb347c9c7c","lastUpdated":"1741644201264","createdAt":"1709914832495"},{"id":"c9b7dfa7-af74-4d72-b3d6-b477eedb51f7","name":"Best Practices","description":"Recommended configuration and workflow for various RI functions","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/c9b7dfa7-af74-4d72-b3d6-b477eedb51f7","lastUpdated":"1729287954000","createdAt":"1718909462986"},{"id":"ee0f4d7e-9add-4bdc-8278-81c08d4b9408","name":"Troubleshooting","description":"Help with issues you might encounter","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/ee0f4d7e-9add-4bdc-8278-81c08d4b9408","lastUpdated":"1729286499533","createdAt":"1709927442159"},{"id":"174264f7-2952-4879-a99e-1314c6dcbb0a","name":"Videos - RI Training - Basic User","description":"Series of RI training videos designed for basic users","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/174264f7-2952-4879-a99e-1314c6dcbb0a","lastUpdated":"1729286657196","createdAt":"1720816722337"},{"id":"c9343f59-d9ba-4206-b127-b5a558d1d792","name":"Videos - RI Training - Administration","description":"How to perform various administrative functions.","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/c9343f59-d9ba-4206-b127-b5a558d1d792","lastUpdated":"1732740960295","createdAt":"1732739066731"},{"id":"6c661b00-1a40-444c-93b9-74340182bc23","name":"Videos - RI Training","description":"Walkthrough videos for various functions in RI","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/6c661b00-1a40-444c-93b9-74340182bc23","lastUpdated":"1729286662033","createdAt":"1722538711000"},{"id":"98762220-dfbc-4c26-8f2f-fba48d661a30","name":"Videos - Command Portal - Reports","description":"Walkthrough videos for manipulating reports","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/98762220-dfbc-4c26-8f2f-fba48d661a30","lastUpdated":"1729286665978","createdAt":"1716915549993"},{"id":"43048a98-0785-487e-ab14-40167dcc7a1b","name":"Videos - Command Portal - Organizing My Reports","description":"Walkthrough videos for organizing the My Reports folder","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/43048a98-0785-487e-ab14-40167dcc7a1b","lastUpdated":"1729286670234","createdAt":"1718303205025"},{"id":"98cdd9ed-ebaa-4435-9fe0-13a799047a33","name":"Videos - Command Portal - Dashboards","description":"Walkthrough videos for manipulating reports in dashboards","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/98cdd9ed-ebaa-4435-9fe0-13a799047a33","lastUpdated":"1729286674015","createdAt":"1718308450437"},{"id":"6832b884-15d7-416b-a9c4-bdd4325d1b0e","name":"Videos - Command Portal - Organizaing Dashboards","description":"Walkthrough videos for organizing dashboards","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/6832b884-15d7-416b-a9c4-bdd4325d1b0e","lastUpdated":"1729286677690","createdAt":"1718308464090"},{"id":"c825dc69-82bf-4199-bceb-58af5c7be2dc","name":"Videos - Command Portal - Libraries","description":"Walkthrough videos for manipulating libraries","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/c825dc69-82bf-4199-bceb-58af5c7be2dc","lastUpdated":"1729286682114","createdAt":"1718739957218"},{"id":"801326da-24be-4709-bdb3-202fdb0d01ad","name":"Videos - Command Portal - Communities","description":"Walkthrough videos on manipulating communities","categoryUrl":"https://alphafacilities.atlassian.net/servicedesk/customer/portal/8/topic/801326da-24be-4709-bdb3-202fdb0d01ad","lastUpdated":"1729286686980","createdAt":"1718811152336"}]}},"sharedPortal":{"name":"ALPHA Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://alphafacilities.atlassian.net/wiki","kbLinkDomainURLs":["https://alphafacilities.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=alphafacilities","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f995a333a73aa884e07f7f92e3ce512c41ec56cb_lout","baseUrl":"https://alphafacilities.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://alphafacilities.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"58d4737c-314e-40b9-bfcd-a321ecdb7cf8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f6109f93a866422f847bcd2623324acd","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}